For Employees
Getting started
- How can I give my feedback?
- What can I use my Extraordinary card for, and who can use it?
- Do I need to add my card to my Extraordinary account?
- I wasn't able to complete the account activation, what should I do?
- Will I need to set up a PIN number?
- I have received an email from Extraordinary. How do I set up my account?
- Extraordinary Web App Installation
- How can I activate my Extraordinary card after receiving it?
- What happens if I don't have a smartphone to do the account activation?
- Why can't I find my address?
- How do I contact you if I need help?
Logging in and your account
- Troubleshooting the Extraordinary app
- Both my old employer and my new employer offer Extraordinary. Will I need a new card?
- How can I change my password?
- How can I update my personal details on my account?
- I can't log in, or my login code isn't arriving
- I need my authenticator (MFA) reset
- What happens if I leave my employer?
The app, Apple Pay and Google Pay
- Can I add my Extraordinary card to Apple Pay or Android wallet?
- Apple App Store - Installing the My Extraordinary App
- How to Use Apple Pay: A Step-by-Step Guide
- Google Play - Installing the Extraordinary App
- Adding shortcut to open wallet on Android phones
- Extraordinary App
- How to add your card to Google Wallet
Using your card
- How can I view my card details for online payments?
- Can I get a refund processed to my Extraordinary card?
- Are there any fees associated with using the Extraordinary card?
- Can I use my Extraordinary card for online purchases?
- Can I use my Extraordinary card overseas?
- How to send rewards to another user?
- How will I know where I can use my Extraordinary funds?
- How do I use my Extraordinary card for in-person payments?
- Can I use payWave with my Extraordinary card?
Balance and funds
- How can I check my card balance?
- How can I get a reimbursement?
- How do I find out when my current balance expires?
- How do I know which allowance (account) the money will be deducted from?
- My balance is zero, is my card still useful or can I throw it away?
- What happens if I don't spend the available balance within a given year?
- What happens if I try to spend more than the amount I have remaining on my card?
- What if I need to spend more funds than I have available?
Card declined
Lost cards, physical cards and PIN
Public transport
- Does the HOP card $50 cap apply when I use the Extraordinary card?
- How do I top up my AT Hop card with my Extraordinary account?
- How do I top up my Bee Card with my Extraordinary account?
- How do I top up my Metro card with my Extraordinary account?
- How do I top up my Snapper Card with my Extraordinary account?
- Public transport: card blocks, fares and changing your salary sacrifice
- Using the Extraordinary Card for Public Transport