How do I get a physical card?

When you activate your Extraordinary account, a digital card is issued automatically. You can add it to Apple Pay or Google Pay and start using it straight away. See Can I add my Extraordinary card to Apple Pay or Android wallet?

Can I have a physical card as well?

Your employer decides whether physical cards are available to their staff.

1. Ask your HR or benefits team to approve a physical card for you.
2. Once they've approved it, contact us with their approval and your postal address.
3. We'll order your card and let you know when it's been posted.

If your organisation hasn't enabled physical cards, we can't issue one, so please check with your HR team first.

How long does it take?

Cards are sent by NZ Post standard mail, which has no tracking. It usually takes 2-3 weeks to arrive. If yours hasn't arrived, please let us know.

Please use a postal address that receives standard mail, including any unit number. A PO Box works too. Some business and new-build addresses don't receive standard mail, and cards sent there are returned to us.

Using your physical card for the first time

For your first payment, insert the card into the terminal, choose Credit and enter your PIN. After that you can tap. See How can I activate my Extraordinary card after receiving it?

Why are there two cards in my app?

If you have both a physical card and a digital card, you'll see both in the app. They share the same balance, so you can use whichever is easier.