For Employers
Getting started
Customer Portal, logins and SSO
Managing Users
- Adding your employees as Users
- Helping an employee who can't log in
- Adding a returning employee: "email already in use"
- Viewing and editing Users' information
- Sending messages to employees
- My employee can't enter their address
- Assigning User Tags
- Adding an employee as a new User
- How to use User Tags
- Managing User Tags
- Importing Users via CSV file
- Deleting a user
- Sending activation email
Employee cards and spending
- Frequently Asked Questions: Adding cards to virtual wallets
- Why did a transaction apply to the wrong account?
- Why can't I just get a list of places that accept Extraordinary cards?
- Can my employees use their Extraordinary card overseas?
- How do my employees check their account balance?
- Why did my employee's card decline?
- How can I give my feedback?
- How do I replace a lost or damaged card?
- Arranging a reimbursement when an employee uses their own funds
- How do users receive their Extraordinary card?
- Where is my employee's card?
Public Transport
- Public Transport Allowance - employee set up
- Configure User Election form
- Do employees choose their sacrifice amount and sign the agreement in the Extraordinary sign up link, or do we email them after they register for Extraordinary?
- How do I top up my Metro card with my Extraordinary account?
- If an employee leaves the Salary sacrifice scheme, do we need to do anything in your system besides stopping the salary sacrifice in our payroll?
- Do we invite employees to opt into the Salary sacrifice scheme by entering their email addresses into your system?
- Public Transport Onboarding Checklist
- Our partnership with WorkRide
- How do I top up my AT Hop card with my Extraordinary account?
- How do I top up my Snapper Card with my Extraordinary account?
- Does the HOP card $50 cap apply when employees use their Extraordinary card?
- How can the Public Transport module be cost neutral for Employers?
- Is payroll required to set up, amend, pause or cease a valid salary sacrifice for the Public Transport module?
- What is Extraordinary Public Transport?
- How do I top up my Bee Card with my Extraordinary account?
Allowances
Gifting
Reward and Recognition
Funding, billing and fees
- What is the 25% minimum deposit requirement mentioned in the customer agreement?
- Getting reports from the Customer Portal
- Finding, downloading and receiving your invoices
- Where do I see the invoice?
- Where do I see the last month employee transactions?
- How do I top up the Available Funding
- Funding page
- Billing overview
- What is Available Funding?
- What is the 5% load fee
- What is the co-branded card design fee?