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What should I do if I lose my Extraordinary card?

If you lose your Extraordinary card, it's important to take immediate action to protect your account and funds. Here's what you should do:

  1. Block Your Card:

    • Log in to your Extraordinary App.

    • On the card page, you can see 'Freeze card' option.

    • Follow the prompts to block your lost card to prevent unauthorised transactions.

  2. Order a Replacement Card:

    • After blocking your lost card, you will need to contact your organization or employer to request a replacement card.

    • Communicate with your organisation's designated contact or HR department to initiate the process of ordering a new Extraordinary card.

  3. Complete Blocking Process Promptly:

    • If you're unable to locate your card, it's crucial to complete the blocking process as soon as possible to prevent any unauthorised use.

By taking these steps promptly, you can safeguard your account and ensure that a replacement card is issued to you efficiently.