Finding, downloading and receiving your invoices

Where are my invoices?

All your invoices and their payment status are in the Customer Portal under Funding > Invoices. You can download a PDF from each invoice. See also Where do I see the invoice? and Billing overview.

When are invoices sent?

Invoices are emailed in the first week of each month.

The invoice link opens a help page or login page

Some email systems block or rewrite the link in our invoice email. If that happens, open the invoice from Funding > Invoices in the Customer Portal, or contact us and we'll send you the invoice as a PDF.

Can invoices be sent as PDF attachments?

Our invoice emails contain a link rather than an attachment. You can download a PDF from the invoice or the Customer Portal at any time.

Changing the billing email

Invoices can only be sent to one billing email address, so we can't copy in additional people. To change the address, contact us with the new email.

Paying an invoice

Please quote the invoice number as the payment reference so your payment is matched automatically. Payments usually show in the portal within 1–2 business days. If you paid without the invoice number, contact us with your remittance and we'll match it for you.

What are the fees on my invoice?

See What is the 5% load fee and Billing overview. If a fee doesn't look right against your agreement, contact us and we'll check it with our finance team.