Billing overview

The terms and rates on your invoice are outlined in the "Extraordinary Employer Agreement" contract. There are different components that combine to the final amount of your monthly invoice. These components are:

• User Transactions
• Platform Fees, comprised of charges for Active Users and Cards Issued

If you have questions regarding an invoice, please contact Extraordinary Support here.

User Transactions

These are the Approved transactions made by your employees on their cards for the invoice period. This component is GST inclusive on our invoice - applicable GST has been charged by the merchant at the point of sale.

Platform Fees

An Active User is defined as as a User on the platform who has been sent an Invitation to sign up for their Extraordinary card. A fee is charged if a User was Active in the invoice period.

When a User is issued a Virtual or Physical card after completing their onboarding process, the appropriate fee for either is charged.